Frequently asked questions

What is Hup! Training Assistant?

We built Hup as a universal tracker for gym, calisthenics, and cardio sessions - it works as a Tabata timer, a boxing timer, or anything in between, covering different sports in one app. Our mission is to help you define workouts exactly the way you want them, then do our best to help you stick to the plan while you're actually training.

Does Hup create workouts for me?

No - we don't build predefined workouts, and we don't use AI to generate them. Longer term, we'd like to integrate with your favorite AI assistant (Claude, ChatGPT, and others) so you can analyze your performance and build workouts together, based on your own preferences.

Which data do you track?

We care about privacy, so we only track workouts created in Hup and try to read as little data as possible. We invest heavily in security and encryption and follow current standards - but the most secure data is the data we never collect in the first place. We don't read workouts from other apps, and we don't export your Hup workouts to other apps either. From Apple HealthKit, we only read what's relevant to the workout you're doing: heart rate, calories, and - if you've selected an appropriate outdoor activity - location and speed. We're legally required to verify your age before you can use the app, but we don't store that data once verification succeeds.

Which platforms are supported?

Today we support iPhone, Apple Watch, and recent AirPods models - AirPods Pro and Powerbeats Pro - for heart-rate readings during workouts. We're testing integrations with other wearables like Garmin and Xiaomi watches, and we're planning to start Android development soon.

Is an internet connection required?

No - you need a connection only when designing programs and creating workouts. Once you start training, no internet connection is required.

Does the Watch app work standalone?

Yes. You only need your iPhone to sync workouts to your Apple Watch; once they're on the Watch, you can start and run a training session from the Watch alone.

Is Hup free, or does it require a subscription?

We offer a free version with lower limits and some features unavailable. We believe in being upfront about that, so every free user gets a 2-week trial of the subscription, letting you evaluate everything before paying anything. With a subscription, your limits - programs, trainings, training logs per week, custom exercises - are raised, and you get workout scheduling, cloud storage and program sharing. Subscriptions fund our infrastructure and ongoing development. You can manage or cancel your subscription anytime from the App Store.

What are activity types in exercises?

An activity type is the kind of movement you tell Hup you're doing for an exercise - running, cycling, Traditional Strength Training, and so on - aligned with Apple's own activity list. Combined with the data you share in Apple Health (like age and weight), it helps Apple calculate calories burned more precisely - which makes the numbers we read back from HealthKit more precise too. For most outdoor activities, like running or cycling, we read location and speed; for others, like Traditional Strength Training, we skip location entirely to protect your data and your battery.

How do I add a rest to an exercise?

Rest is its own exercise in the workout - not a setting buried inside another exercise - so the structure of your training stays transparent and you can change how long you want to rest. It also keeps configuration simple: if rest were folded into every exercise's own settings the way some other apps do it, you'd end up with an overwhelming number of options. If you want more than a fixed rest time, take a look at our rest-by-heart feature next.

What is rest by heart?

Rest by heart lets you configure rest like "90 seconds, but keep resting if my heart rate is still over 100 bpm" - so recovery is based on how your body's actually doing, not just a fixed clock. Athletes often set a fixed rest value, but 90 seconds that's plenty early in a session may not be enough after an hour of hard work; heart rate closes that gap. We use this ourselves in some of our strength and HIIT workouts. It's entirely optional - you can stick to a fixed rest time - but if you're curious, give it a try.

Can I repeat exercises or a group of exercises?

Yes - you can group exercises together and set them to repeat a number of times. Tap "Repeat" under your last exercise, long-press an exercise, or swipe an exercise right and tap "…" (three dots), then choose "Repeat" and set how many times you'd like it to run. You can drag the group's boundaries to include or exclude exercises from the repeat.

Can I improvise a gym session?

Not yet - for now you need a plan going in, whether that's a gym session or a calisthenics workout outdoors. It's on our roadmap though, so more improvisational athletes can use Hup too!

What are exercise strategies?

For every exercise you add to a workout, you choose a goal - open (do as much as you can) or fixed (e.g. 20 minutes of jogging, or 20 reps) - and a strategy to go with it. If the strategy has a limit, like a 130 bpm cardio range or a 500-calorie target, we'll send you a reminder once you hit it. For others, like weight, or when the value is left open, that's what you'll see on your iPhone or Apple Watch screen while training. You choose how you want to perform each exercise, and we only show the strategies and metrics you actually care about.

Why don't you count reps automatically?

We spent several weeks on this, trying multiple approaches including hardware-based ones - but neither hardware nor software is reliable enough yet to precisely count reps across every gym or Tabata exercise. Our rep-recognition algorithms topped out around 60% accuracy, which we think is far too low to ship. We're keeping an eye on this space, and if we find a solution reliable enough to trust, you'll be the first to know.

How does the heart-rate range target work?

If you set a target of 130 bpm, we build a range around it of ±15 bpm - so the effective range is 115–145 bpm. We plan to let you configure that margin yourself in the future, but for now it's fixed at ±15. If your heart rate stays outside that range for more than a few seconds, we send a haptic nudge so you can speed up or slow down to get back on target.

Sometimes swipe-to-finish doesn't work on Apple Watch - why?

To save battery, watchOS reduces screen responsiveness when your wrist is down or Sleep Focus is on - the edges of the screen stop responding to touch. To wake it back up, either tap the center of the screen or raise your wrist so the Watch is roughly parallel to the ground; the edges become responsive again and you can swipe to finish the exercise.

Can I skip an exercise if my equipment is taken?

Yes. On Apple Watch, swipe left; on iPhone, pull up the training overview from the bottom of the screen. From there, use the Digital Crown to scroll to the exercise you want and confirm you'd like to start it. You can return to any skipped exercise the same way, or from the training overview at the end of the session - but once you finish the training, skipped exercises can no longer be resumed.

I get haptics but don't know why - which haptics does Hup use?

A few. If your heart rate drifts outside your target range, we nudge you to bring it back. If you set a 1-minute timer for an exercise and don't confirm it's done, we remind you every 15 seconds - we forget to log reps and weight sometimes too, so better safe than sorry. You'll also feel a lighter haptic 3 seconds before a timer is about to finish.

What is cloud storage, and which data gets uploaded?

Your trainings and custom exercises are stored on our servers. Cloud storage is the toggle that controls whether your training logs get uploaded - entirely up to you, whether you'd like to review your performance in a browser or keep your data on-device only. It's part of the subscription - on the free version your training logs always stay on your device - and it's required if you want your trainer to review your workout logs on a shared program. Location data, like your workout map, always stays on your device; we deliberately chose not to upload it, since we'd rather store as little personally identifying data as possible.

Can I import data from other apps?

We're working on letting you import exercises, workouts, and training logs from the most popular apps, but it isn't available yet. We'll share an update once it is.

Can I use Hup on multiple devices? Do you support family sharing?

Yes - you can use Hup on any number of devices tied to your account. However, we don't support family sharing for subscriptions just yet. To use premium features, each athlete currently needs their own active subscription.

My friends are getting spammed by my workouts - is that a bug?

No, that's an Apple feature, not a bug. To count calories accurately, we start a separate workout for each activity type you select - so a jog-gym-jog session logs as 3 separate workouts, and if you share activity with friends, they'll get 3 notifications. You can turn this off under Activity → Account → Notifications → Activity Sharing.

My workout paused and won't move to the next exercise - why?

This usually happens when you switch activity types. If you warm up jogging (an Outdoor/Indoor Running activity) and then move into your gym session (Traditional Strength Training or similar), your Apple Watch can't start the new workout while your Watch is inactive. We'll send a haptic reminding you to raise your wrist and wake it up, and the app will move on to the next exercise as soon as it does. Apple doesn't allow apps to start workouts without you actively engaging the device - and we think that's the right call. You're always in control.

Do you offer any discounts?

Yes, two. An annual subscription costs 10 months instead of 12. Separately, early subscribers can use the code EARLYBIRD6M for 30% off their first 6 months (valid until 31 Jan 2027). We'll post any new offer codes on our landing page, so keep an eye out.

I got a strange email from you - is that legitimate?

We don't send emails. To keep communication between us secure, everything goes through in-app messaging - unless you emailed us first, in which case we may reply. We'll never ask for personal data, passwords, or payment details by email; your privacy and security come first.

Why won't the Apple Watch app start?

Restarting your Apple Watch and reinstalling Hup on it usually fixes this. It's not a bug in the app - watchOS sometimes runs low on memory, deprioritizes apps it considers less important, and won't give them enough memory to launch. Reinstalling Hup on your Apple Watch clears that up; you don't need to uninstall or reinstall anything on iPhone.

How does program sharing work?

With a subscription you can share programs for transfer or remote coaching, and anyone, on a subscription or the free package, can accept a share. In Handover mode the invitee becomes the new owner and manages the program and its trainings on their own. Your custom exercises stay yours: the new owner can see them in the trainings you created, but can't use them to create their own trainings or to modify existing ones. In Coaching mode only you can modify the program, and your invitees can choose whether to share their workout logs with you (only if they store their logs in the cloud). You can revoke an invitee's access at any time.

Why are there no exercise videos?

We added images, with no animations, just to give a hint of what an exercise is. Learning proper technique is quite a process, and we strongly recommend getting help from personal trainers or at least reputable online sources.

What is in the exercise library, and can I add my own exercises?

Hup provides around 300 exercises, available on both Free and Essential. This selection is our take on the most popular exercises performed in the gym or in calisthenics. If you're missing some exercises, you can always create your own custom ones; the number of custom exercises depends on the package you choose.

Which iPhone and Apple Watch settings should I check if something doesn't work?

Check three things: Health access, Always On and Return to Clock. Hup saves your workouts to Apple Health, so with access turned off it can't save or load anything - turn it on under Settings → Privacy & Security → Health → Hup, or reinstall the app to be asked again (this works for any permission you declined). On Apple Watch, keep Always On enabled (Watch app on iPhone → Display & Brightness → Always On), so the screen doesn't sleep the moment you lower your wrist, and set Return to Clock to After 1 hour (Settings → General → Return to Clock), so Hup stays on the watch screen during the whole workout.

I can't find an answer to my question.

If you can't find what you're looking for here or in our Privacy Policy, reach out using "Request support" in the app - we try to get back to you as quickly as we can.

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